How can we help?

Organizer helpHosting on Velvet

Give your team access

Add teammates with the right role, change it, or remove their access.

7 steps

On the organizer site

  1. Open Team, then choose Add member.
  2. Search their name or @username, then choose them from the list. Only people with public profiles show up.
  3. Choose a role and review the grouped permissions before sending the invitation. Access starts only after the teammate accepts.
  4. To remove someone, choose the trash icon next to them, then Remove access.

In Velvet Pro

  1. Open Settings, then Team, and choose Invite team member.
  2. Choose the member and role. Review the grouped permissions and customize any supported access before sending the invitation.
  3. The teammate reviews and accepts the invitation in their account. Team shows whether the invitation is pending, accepted, declined, expired or withdrawn.

Owner: everything, including payouts. Manager: events, the door, the team, orders, refunds and Finance. Door: checking guests in. Finance: payments, transactions and refunds.

The person needs a Velvet account first. To change existing access, open the teammate in Team and review their role and permissions; sending another invitation does not replace their membership.

Only an owner can add or remove an owner, and an organization always keeps at least one owner.

Still need help?support@withvelvet.ioEmail support