Help centerTickets and getting in
Your tickets and getting in
Where your tickets live, and what to show and bring at the door.
Find your tickets
- In the Velvet app, tap the ticket icon at the bottom of the screen. Upcoming shows the events ahead, and Past the ones you’ve been to.
- Tap an event, then tap a ticket to open it.
- On the web, log in and open My tickets.
At the door
- Open your ticket in the Velvet app or on the website. When Scan to check in is available, keep the live page open at the door. The code finds your Velvet account; staff then choose your ticket and complete the entry checks.
- If you’ve linked a Velvet band, present it to the door reader when staff ask.
- Bring a current government photo ID. Staff compare you with your ID photo and check the event’s age limit. Follow their instructions if an ID scan or another check is needed.
Link a Velvet band
- In the Velvet app, tap the wallet icon at the bottom of the screen, then Bands.
- Choose Connect a band. Change its name if you like, tap Connect band, then hold the band near your phone until it connects.
If you bought several tickets, tell staff who’s arriving now. The buyer does not have to enter with every guest. Each guest needs an available ticket, permission to use it and their own entry checks. You can also transfer a ticket to a friend’s account before they arrive.
Your live check-in code refreshes and expires. Use the open page rather than a screenshot. If it can’t load, staff can find you by name or @username and check your government photo ID.
Linking a band needs a phone that supports NFC. On Android, enable NFC in the phone’s settings if it’s off. Follow the connection prompts and keep the band near the phone until setup finishes.